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Showing posts from March, 2012

User adoption strategies for Sharepoint - part 2 #intra12

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Part 2 of my notes from the workshop about User Adoption strategies for Sharepoint by Michael Sampson. (Part 1 can be found here.)

We're at stage 3: Enlivening Applicability. Ways to do this:
Over the shoulder watching: show how people use the tool in practice and learn from themGroup re-imagining: help a group see beyond current work practicesEmbedded champions: one participant mentioned she connected to secretaries to speed up and encourage technology adoption. (I agree!)Sandbox for experimentation: don't go live right away, but start small, let people play with the technology and use the technology for the roll out itself.Easy first steps: closing down the options, focus on some affordances of the technology not all.Built it and they will come: set up the tech and see if users will adopt it by themselves Next phase (4): Making it real. How do you make it real?Provide zero other options. E.g. take away all other platforms but one. Experience from the participants is this wor…

User adoption strategies for Sharepoint - part 1 #intra12

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My notes from the pre-conference workshop with Michael Sampson about User Adoption strategies for Sharepoint. (This workshop is part of the Intranet Conference.)

Technology is easy compared to getting people to use the technology. Most people aren't first wave users. They don't say: Give the new tech to me. They ask: "Why should I use it? What is the reason for the new technology? My work has to be improved by the new technology." They basically tolerate the tools. If something is easier it's better for them than that it is perfect.
Most organizations assume adoption will be 100%. So, there's a problem. The objective is not user adoption. It's the overal effectiveness of the organization for instance. Or, improve work.
The overal approach to user adoption is very important. (Refer to the Collaboration Roadmap.)
Research shows that people are least satisfied when IT rolls out and the most dissatisfied....

Sharepoint is a platform. This means there are loa…

A week in the digital workplace by @s2d_jamesr

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What’s it like in the digital workplace? James Robertson recently published a report to answer this question. He took a storytelling approach and gave us insight in what working in a digital workplace looks like.
In this way he hopes to make the digital workplace more concrete. This is necessary because James there's lots theoretical and abstract talk about it. James’ report wants to bring the digital workplace closer to us.
I enjoyed reading the report. In several steps James takes us through the digital workplace. He shows how a new employee would use the workplace during the week using all kinds of concrete examples. Like a personal welcome message, a pre-populated tasklist, information about working methods, mobile intranet, accessing operational information about e.g. hotel bookings, an overview of company numbers and real-time performance data.
James rounds up his report by listing 6 keys to the digital workplace (Identity, Awareness, Trust, etc) and also points to organizatio…

My latest Frankwatching posts

Just a short post to point to my lastest posts for Frankwatching. All posts are in Dutch and some have been posted here on infoarch as well.
Waarom is intranet zo simpel?Social Business, stapje voor stapje vooruitVan intranet naar digital workplace: trends 2012De blogosphere van 2011

Reflections on the Enterprise 2.0 Summit 2012 #e20s

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Another reflective post... Hey, it's Friday! :-)
This post is long overdue, but I promised I would reflect a bit on the Enterprise 2.0 Summit. I'll keep it short.

I enjoyed the Summit and hope to be there next year as well. What did I enjoy most this year and hope to see more of next year? Here's my list:

Some of the speakers shared the failures and dark side of enterprise 2.0. I think we need to more of these kind of examples. Not to focus on the negative side of internal social media, but to learn from failure and the unexpected.I agree with Ana Silva we need more, deeper and detailled stories about e2.0 deployments. How did they really do it? And then we can discuss the cases, share experiences, etc. This implies we need good stories and storytellers, and excellent workshop/discussion moderators. I hope we'll hear more about mobile and location-based systems. Most of the cases were about social networking and microblogging platforms inside the organizations. What hap…

Reflecting on the Digital Workplace Trends Report

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Recently I published two posts about Jane McConnell's Global Intranet Trends Report 2012. I shared some of the interesting information that can be found in it. In this post I'd like to reflect a bit about the findings.

The usual suspects
Last year I wondered if any progress was made in the intranet space. Some improvements could be seen. But the topics like intranet governance, search and measuring gave lots of organizations a hard time. This hasn't changed much this year.
Even though most intranet managers know these are the topics that can get your intranet from good to great, not very many spend a lot of time on them. Or, and I think this is mostly the case, the intranet managers simply don't have the time and money to spend on them. The intranet is a nice-to-have tool, but not essential to the business.

Share more stories
A big topic for next year's survey could be: How have some moved from a good to a great intranet or digital workplace? What advice do we have t…